SayPro knowledgebase performance

SayPro – Conduct Structured Testing of SayPro Knowledgebase Performance

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SayPro Objective

To methodically assess the performance, usability, accuracy, and reliability of the SayPro Knowledgebase system. The goal is to ensure users can efficiently search for, find, and utilize knowledgebase articles and resources without delays, errors, or confusion, thereby improving overall user support and learning effectiveness.

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SayPro Scope of Testing

Testing will cover the following key aspects of the SayPro Knowledgebase:

1. Search Functionality
   • Test keyword search accuracy and relevancy
   • Check autocomplete and search suggestion behavior
   • Evaluate search speed and results loading time
   • Validate filters (e.g., categories, date, popularity) and their effect on search results
2. Content Quality & Accessibility
   • Verify article accuracy, relevance, and clarity
   • Check for broken links or outdated information within articles
   • Confirm articles open correctly on desktop and mobile devices
   • Test content formatting (headings, images, embedded media)
3. User Interface & Navigation
   • Test ease of navigating categories, subcategories, and tags
   • Confirm breadcrumb trails and back navigation work as expected
   • Assess mobile responsiveness of the knowledgebase interface
4. Performance Metrics
   • Monitor page load speeds across different devices and network speeds
   • Track responsiveness of interactive elements (e.g., expandable sections, feedback buttons)
   • Identify any timeouts, crashes, or errors during use
5. User Interaction Features
   • Test article feedback options (helpful/not helpful buttons, comments)
   • Evaluate the process for submitting new support tickets or queries via the knowledgebase
   • Check email notification or acknowledgment after feedback submission
6. Accessibility & Compliance
   • Test compatibility with screen readers and keyboard navigation
   • Verify font sizes, color contrast, and readability meet accessibility standards

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SayPro Testing Procedure

1. Prepare Test Environment
   • Access SayPro Knowledgebase test environment with assigned credentials
   • Use multiple devices (desktop, mobile) and browsers (Chrome, Firefox, Safari)
2. Follow Testing Script
   • Execute predefined test cases (search queries, category navigation, feedback submission)
   • Record observations and performance metrics in the SayPro Feedback Upload Sheet
3. Document Issues
   • Log all bugs, slow response issues, inaccurate results, and UI problems
   • Include screenshots or screen recordings where applicable
4. Prioritize Issues
   • Assign severity levels (High, Medium, Low) based on impact on user experience
5. Submit Report
   • Compile findings and submit through SayPro Research Office portal before deadline

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SayPro Deliverables

• Completed Knowledgebase Testing Log
• Detailed issue report with screenshots and descriptions
• Suggestions for content updates or UI/UX improvements
• Summary of performance benchmarks and observations

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SayPro Timeline

Activity	Deadline
Testing Kick-off	Within 1 day of assignment
Testing Completion	Within 5 working days
Report Submission	Within 2 days post-testing

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SayPro Tools & Resources

• SayPro Knowledgebase Test Access
• Browser Developer Tools (for performance monitoring)
• SayPro Feedback Upload Sheet Template
• Screen capture/video tools (optional)

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SayPro Outcome

• Improved SayPro knowledgebase reliability and usability
• Identification of critical bugs and content gaps
• Enhanced support experience for SayPro users