SayPro website user journeys
SayPro – Conduct Structured Testing of SayPro Website User Journeys
SayPro Objective
The purpose of this structured testing activity is to evaluate and validate the complete user journeys across the SayPro public and member-facing websites. The goal is to ensure that users (learners, employees, partners, administrators) can navigate the site efficiently, access information with ease, and complete key actions without technical or usability issues.
SayPro Scope of Testing
Structured testing will focus on critical user paths, functionality checkpoints, and end-to-end usability from a real-world perspective. The testing should include both anonymous (public users) and authenticated (logged-in) experiences.
🔍 Key Website Journeys to Test
| User Journey | Description | Outcome Expected |
|---|---|---|
| Homepage → Course Info → Enrol | Public user discovers and navigates to a course and initiates enrollment | Seamless discovery, responsive course page, and functioning enrollment call-to-action |
| Sign Up → Profile Setup → Dashboard Access | New user registration and initial profile setup | User is able to create an account, verify, log in, and reach dashboard |
| Login → Learning Portal → Start Course | Logged-in user starts a new course | Direct access to the course content with all elements loading correctly |
| Search → Filter → Resource Download | Public or registered user uses search and filtering to find content and download PDFs/resources | Fast and accurate search, functioning filters, clean downloads |
| Submit Feedback → Confirmation | User navigates to feedback form, fills it, and receives confirmation | Bug-free form, good UX, validation, and working confirmation flow |
| Navigate Knowledgebase → Submit Query | User looks for help via the support/FAQ area and submits a support query | Correct routing, helpful content, successful ticket creation |
| Language Switch → Multi-lingual View | Test multilingual functionality on relevant pages | Accurate content translation, layout preserved |
| Mobile Experience | Access above journeys via smartphone | Fully responsive UI, clickable buttons, readable content |
SayPro Testing Procedure
1. Pre-Test Setup
- Confirm access to testing credentials or test accounts (if required).
- Use the SayPro-specified browsers (Chrome, Firefox, Edge) and devices (Desktop + Mobile).
- Download the SayPro Website Testing Template (if provided).
2. Follow a Structured Testing Script
- Use assigned test cases or build one based on each journey (step-by-step).
- Note any broken links, layout issues, navigation errors, or unclear processes.
- Capture screenshots or screen recordings for all errors or friction points.
3. Evaluate Against Core Testing Criteria
- Functionality: Do all buttons, forms, and features work?
- Usability: Is the experience smooth, intuitive, and user-friendly?
- Responsiveness: Does the site adapt well to different screen sizes?
- Content Accuracy: Are links, text, and visuals relevant and correct?
- Performance: Are pages loading quickly and fully?
- Accessibility: Is the journey accessible to users with disabilities?
SayPro Required Deliverables
- Completed Journey Test Log (one log per journey)
- Screenshots or video captures of any issues
- Feedback Upload Sheet (summarized issues by journey)
- Optional: Suggestions for UX improvements, alternative layouts, or fixes
SayPro Timeline & Deadlines
| Task Phase | Timeline |
|---|---|
| Test Environment Access | Within 1–2 days of assignment |
| Testing Execution | Within 5 working days |
| Submission of Results | Within 48 hours of test completion |
| Retesting (if required) | As scheduled by SayPro coordinator |
SayPro Submission Instructions
- Upload all logs, media, and feedback via the SayPro Feedback Submission Portal
- Folder structure should follow:
/YourName/SayPro_Website_JourneyTesting_January2025/
SayPro Tools You May Use
- SayPro Test Account (for logged-in testing)
- Chrome Developer Tools or BrowserStack (optional for cross-device)
- SayPro Feedback Upload Sheet (official format)
- Loom or screen capture software for documenting issues
SayPro Expected Outcomes
- A full report on the current health and usability of key user journeys
- Identified gaps and recommendations for UX and functional improvements
- Better understanding of user behavior, technical bottlenecks, and design flow
SayPro Why It Matters
Structured testing of SayPro’s website user journeys ensures:
- A seamless experience for learners, clients, and staff
- Reduced drop-off and frustration rates
- Enhanced trust, engagement, and platform loyalty
- Increased enrollment, support efficiency, and user satisfaction
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