Training Program for New SayPro Facilitators
1. Introduction to SayPro and Role Overview
- Brief about SayPro’s mission and consumer behavior research goals.
- Explain the facilitator’s role in focus groups and the impact on research quality.
2. SayPro Platform Tools Overview
- Account Setup: Guide on logging in, profile management.
- Focus Group Scheduling: How to create, edit, and manage sessions.
- Participant Management: Inviting, confirming, and tracking attendance.
- Session Facilitation Features:
- Starting and ending sessions
- Using chat, polls, breakout rooms
- Recording and transcription tools
- Data Capture: How to take notes, tag key points, and save transcripts.
- Feedback Collection: Setting up and distributing feedback forms.
3. Moderation Best Practices
- Preparing the Discussion Guide: Crafting clear, open-ended questions aligned with research themes.
- Participant Engagement:
- Encouraging participation from all attendees
- Managing dominant speakers and quiet participants
- Maintaining Neutrality: Avoid leading questions or bias.
- Time Management: Keeping the discussion on track within allocated time.
- Handling Difficult Situations: Conflict resolution, technical issues, or sensitive topics.
4. Practical Demonstration and Role-Play
- Live demo of scheduling and hosting a focus group on SayPro.
- Role-play scenarios to practice moderation skills.
- Using AI tools for generating prompts and extracting insights.
5. Assessment and Certification
- Short quiz or practical assessment to confirm understanding.
- Provide certification upon successful completion.
6. Ongoing Support
- Access to training materials and SayPro help resources.
- Regular check-ins and advanced workshops.
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