SayPro Compile and analyze stakeholder feedback across all SayPro platforms.

SayPro Stakeholder Feedback Compilation & Analysis Framework

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1.SayPro Purpose

To systematically gather, compile, and analyze feedback from all stakeholders across SayPro’s platforms—such as surveys, social media, emails, workshops, and direct interviews—to improve programs, processes, and stakeholder engagement.

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2.SayPro Feedback Sources

• Surveys & Questionnaires (online and paper-based)
• Social Media Comments & Messages (Facebook, Twitter, LinkedIn, Instagram)
• Email Correspondence (feedback and inquiries)
• Workshops, Focus Groups & Meetings (notes, recordings)
• SayPro Website Feedback Forms
• Phone Calls / SMS Feedback

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3.SayPro Compilation Process

Step	Activity	Tools/Platform	Responsible Team
1	Collect raw feedback data from each platform weekly/monthly	Survey tools, Social Media Analytics, Email Inbox, Meeting Minutes	M&E Team, Communications
2	Standardize feedback format: Transcribe, digitize, and categorize	Excel/Google Sheets, Text Docs	Data Entry & M&E Team
3	Store data in centralized feedback database	Cloud storage (Google Drive, SharePoint), CRM system	IT & Data Management Team
4	Remove duplicates and irrelevant feedback	Data cleaning tools/scripts	M&E Team
5	Tag feedback by stakeholder type (Beneficiary, Partner, Staff, Donor) and topic/theme (Program, Service Delivery, Communication)	Manual coding or automated tagging	M&E Team

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4.SayPro Analysis Approach

• Quantitative Analysis
  • Count and frequency analysis of common feedback themes
  • Rating averages from surveys
  • Trend analysis over time
• Qualitative Analysis
  • Thematic coding of open-ended responses
  • Sentiment analysis (positive, neutral, negative)
  • Case studies and narrative synthesis
• Cross-Platform Comparison
  • Identify recurring issues or praise across channels
  • Assess platform-specific concerns or suggestions

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5.SayPro Reporting

Monthly Stakeholder Feedback Summary Report

Section	Content
Executive Summary	Key findings and overall sentiment
Feedback Volume	Number of submissions per platform and stakeholder group
Major Themes	Top 3-5 themes/issues identified
Positive Feedback	Highlights of successes or strengths
Areas for Improvement	Main challenges or concerns raised
Recommendations	Suggested actions based on feedback
Annexes	Sample feedback excerpts, charts, raw data summary

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6.SayPro Example Table for Feedback Themes & Frequency

Theme/Topic	Number of Mentions	% of Total Feedback	Stakeholder Groups Most Concerned
Program Effectiveness	120	35%	Beneficiaries, Partners
Communication Clarity	80	23%	Staff, Donors
Timeliness of Services	50	15%	Beneficiaries
Technical Support	40	12%	Staff
Data Privacy	30	9%	Donors, Partners
Other	15	6%	Various

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7.SayPro Tools & Resources

• Data Collection & Survey Tools: Google Forms, SurveyMonkey, KoboToolbox
• Social Media Monitoring: Hootsuite, Sprout Social
• Data Analysis: Excel, Google Sheets, NVivo (for qualitative coding)
• Visualization: Tableau, Power BI, Google Data Studio

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8.SayPro Next Steps

• Schedule monthly feedback review meetings with program and management teams
• Incorporate feedback insights into program adjustments and strategic planning
• Communicate key changes or acknowledgments back to stakeholders
• Continually refine feedback collection methods for inclusivity and comprehensiveness