100 Usability Testing Questions for SayPro Website & Mobile Interface
Navigation & Structure
- How easy is it to find the main menu?
- Can you quickly locate the homepage from any page?
- How intuitive is the site’s navigation?
- Are categories and labels clear and understandable?
- How easy is it to return to a previous page?
- Can you find the search function easily?
- How effective is the search in delivering relevant results?
- Are the menus consistent across desktop and mobile?
- How many clicks does it take to find important information?
- Are breadcrumb trails helpful for orientation?
Content Clarity & Readability
- Is the text easy to read on both desktop and mobile?
- Are headings and subheadings clear and descriptive?
- Is the content organized logically?
- Are key messages easy to identify?
- Does the content avoid jargon and technical terms?
- How well do images and videos support the content?
- Are links clearly distinguishable from regular text?
- Is the font size comfortable for reading on different devices?
- How does the color contrast affect readability?
- Are error messages clear and helpful?
Visual Design & Layout
- Is the overall design appealing and professional?
- Does the layout adapt well to different screen sizes?
- Are buttons and clickable elements easy to spot?
- How consistent is the visual style throughout the site?
- Are interactive elements easy to use on mobile?
- Does the site avoid clutter and unnecessary elements?
- How well does the site guide your attention to important areas?
- Are icons and images meaningful and helpful?
- How does the loading speed affect your experience?
- Are animations and transitions smooth and not distracting?
Functionality & Features
- Do all links and buttons work as expected?
- Can you easily register or log in?
- How easy is it to reset your password?
- Can you update your profile information without issues?
- How effective are filtering and sorting options?
- Are forms easy to complete and submit?
- Does the site provide helpful feedback after actions?
- Can you access multimedia content without problems?
- How well do social sharing features work?
- Are there any broken or missing elements?
Mobile-Specific Experience
- How easy is it to navigate on a small screen?
- Are touch targets (buttons, links) appropriately sized?
- Does the site load quickly on mobile networks?
- Is the mobile menu easy to use and access?
- How well do forms work on mobile devices?
- Can you easily zoom in and out?
- Are videos and images optimized for mobile?
- Does the site support landscape and portrait orientations?
- How well does the mobile app (if applicable) integrate with the site?
- Are push notifications useful and not intrusive?
User Tasks & Goals
- Can you easily find course listings?
- How simple is it to register for a course?
- Can you quickly find help or support?
- How easy is it to access your account details?
- Can you track your course progress easily?
- How simple is it to contact SayPro customer service?
- Can you locate upcoming events and workshops?
- Is it easy to find job listings or volunteer opportunities?
- How well can you browse and purchase products (if applicable)?
- Can you submit feedback or report issues easily?
Accessibility
- Can the site be navigated using a keyboard only?
- Is the site compatible with screen readers?
- Are alt texts provided for all meaningful images?
- Can you adjust text size or contrast easily?
- Does the site avoid flashing content that might trigger seizures?
- Are form fields properly labeled for assistive technologies?
- Is there sufficient color contrast for text and UI elements?
- How well does the site handle captions or transcripts for videos?
- Are interactive elements focusable and accessible?
- Does the site provide accessible error handling?
Trust & Security
- How confident do you feel sharing personal information?
- Is there clear information about privacy policies?
- Does the site display trust seals or certifications?
- How secure does the login process feel?
- Are payment processes (if any) straightforward and secure?
- Is it clear how your data will be used?
- How transparent is SayPro about security measures?
- Do you trust the site to protect your data?
- Are security warnings or alerts clear and actionable?
- Is two-factor authentication available and easy to use?
Performance & Reliability
- How often do you encounter errors or crashes?
- How does the site perform during peak hours?
- Are page load times acceptable?
- Does the site save your data if your session times out?
- How reliable are notifications and alerts?
- Are downloads (if applicable) quick and error-free?
- Does the site work well on various browsers?
- Is offline access available or useful?
- Are updates or maintenance communicated clearly?
- Does the site recover gracefully from errors?
User Satisfaction & Improvement
- What do you like most about the SayPro site/app?
- What frustrates you the most while using SayPro?
- What feature would you add to improve usability?
- How likely are you to recommend SayPro’s site/app?
- How often do you use SayPro’s digital platforms?
- How well does the site meet your expectations?
- What improvements would make you use SayPro more?
- How does SayPro compare to similar platforms you use?
- What device do you prefer for accessing SayPro?
- Any other feedback or suggestions for SayPro’s digital experience?
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