SayPro employees, users, and testers in research-led discussions

ayPro Monthly January SCRR-7
Title: SayPro Monthly Research Focus Groups
Managed by: SayPro Product Testing and Feedback Research Office
Under: SayPro Research Royalty

Objective:
To collect targeted feedback on SayPro products and services through research-led focus group discussions involving SayPro employees, users, and product testers. This initiative ensures that insights come from diverse perspectives across the SayPro ecosystem, enhancing the relevance and impact of product improvements.

Key Activities:

• Facilitated structured focus group sessions segmented by user demographics, product categories, and internal staff roles.
• Involved SayPro employees to provide internal insights and align product development with organizational priorities.
• Engaged external users and testers to assess usability, satisfaction, and service delivery from the ground level.
• Encouraged open dialogue and cross-perspective feedback to identify both operational and customer-facing challenges.

Outcomes:

• Delivered well-rounded, actionable insights to product and service design teams.
• Fostered a culture of collaboration and shared responsibility for continuous improvement.
• Identified critical pain points and opportunities for innovation across services.
• Strengthened employee engagement by involving them in co-creation processes.

Next Steps:

• Expand focus group participation to include partner organizations and community stakeholders.
• Introduce regular cross-functional feedback forums to track progress and implementation of suggestions.
• Develop visual summaries and internal newsletters to share key findings and inspire action across departments.