SayPro Customer Interview Template

Interview Title: Customer Experience Interview
Interviewee Name: [Customer Name]
Date: [DD/MM/YYYY]
Interviewer Name: [Your Name]
Duration: [Estimated Duration]

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1. Introduction

• Purpose: Briefly explain the purpose of the interview.
  • “Thank you for taking the time to speak with us today. We want to understand your experience with SayPro services to improve our offerings and better serve our customers.”
• Confidentiality: Assure the interviewee that their responses will be kept confidential.
• Consent: Confirm that the interviewee is comfortable proceeding and that the session will be recorded (if applicable).

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2. Background Information

• 1. Can you tell us a little about yourself?
  • (e.g., your role, how long you’ve been a customer, etc.)
• 2. How did you first hear about SayPro?
  • (e.g., referral, online search, social media, etc.)

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3. Service Experience

A. Initial Impressions

• 3. What were your first impressions of SayPro when you started using our services?
• 4. How easy was it to get started with SayPro?
  • (e.g., onboarding process, initial setup)

B. Service Quality

• 5. How would you rate the quality of the services you received?
  • (e.g., excellent, good, average, poor)
• 6. Can you provide specific examples of what you liked or disliked about our services?

C. Customer Support

• 7. Have you ever contacted customer support? If so, how was your experience?
• 8. How responsive was our support team to your inquiries?
  • (e.g., response time, resolution effectiveness)

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4. Overall Satisfaction

• 9. On a scale of 1 to 10, how satisfied are you with SayPro overall?
  • (1 being very dissatisfied, 10 being very satisfied)
• 10. What factors influenced your rating?

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5. Areas for Improvement

• 11. What challenges or issues have you faced while using SayPro services?
• 12. Are there any features or services you wish SayPro offered?

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6. Future Engagement

• 13. How likely are you to continue using SayPro services in the future?
  • (e.g., very likely, likely, unsure, unlikely)
• 14. Would you recommend SayPro to others? Why or why not?

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7. Additional Comments

• 15. Is there anything else you would like to share about your experience with SayPro?

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8. Conclusion

• Thank You: Thank the interviewee for their time and valuable feedback.
• Next Steps: Inform them about how their feedback will be used and any follow-up actions.
• Contact Information: Provide your contact information for any further questions or comments.

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Template Notes:

• Customization: Feel free to adjust questions based on specific services or customer segments.
• Recording: Ensure you have permission to record the interview for accuracy in data collection.
• Follow-Up: Consider sending a summary of key points discussed to the interviewee for transparency.