SayPro Job Description

SayPro Work under the SayPro Consumer Behaviour Analysis Research Office.

Position Title: SayPro Employee / Research Officer

Department: Consumer Behaviour Analysis Research Office

Reports To: Senior Research Manager

Location: [Insert Location or Remote Option]

Employment Type: Full-Time / Contract / Part-Time (Choose one)

About SayPro:

SayPro is a dynamic, impact-driven organization that leverages digital platforms, research, education, and employment programs to deliver innovative services to individuals, businesses, and government entities. SayPro’s Consumer Behaviour Analysis Research Office plays a vital role in collecting, analyzing, and interpreting user data to guide strategic decision-making and improve service delivery across the organization.

Role Summary:

The SayPro Employee / Research Officer will support the Consumer Behaviour Analysis Research Office in executing research projects focused on understanding user behavior across SayPro’s digital platforms. The ideal candidate will have strong analytical and research skills, a passion for data-driven problem-solving, and an ability to translate insights into actionable recommendations that inform service design and delivery.

Key Responsibilities:

1. Data Collection & Field Research

Conduct surveys, interviews, and user testing to gather primary data from SayPro users and stakeholders.
Use SayPro digital tools to monitor user engagement and behavior on platforms (web, mobile, app).
Ensure ethical data collection and adherence to privacy regulations (GDPR, POPIA, etc.).

2. Data Analysis & Interpretation

Analyze quantitative and qualitative data related to consumer behavior, preferences, and feedback.
Identify trends, patterns, and correlations to support strategic improvements in SayPro’s offerings.
Prepare visualizations, summaries, and dashboards using tools like Excel, Power BI, or Google Data Studio.

3. Reporting & Insight Generation

Draft high-quality internal research reports, briefing notes, and presentations.
Translate complex data into clear insights for internal teams, including product, education, and marketing departments.
Contribute to the development of user personas and behavioral profiles.

4. Interdepartmental Collaboration

Collaborate with other SayPro departments (e.g., Digital, Employment, Education) to align research outcomes with operational needs.
Participate in regular research review meetings and cross-functional planning sessions.

5. Continuous Learning & Innovation

Stay informed on emerging research methods, consumer analytics tools, and sector trends.
Contribute ideas for new research topics, methods, and platform improvements based on user behavior insights.

Required Qualifications and Skills:

Bachelor’s degree in Research, Psychology, Social Sciences, Marketing, Data Analytics, or related field. (Master’s preferred)
Minimum 1–2 years of experience in research, consumer analytics, or data-driven roles.
Proficiency in research tools and platforms (e.g., SurveyMonkey, SPSS, R, Python, Excel).
Strong written and verbal communication skills.
Ability to work independently and as part of a team in a fast-paced, diverse environment.
Attention to detail and commitment to data integrity and ethical research practices.

Preferred Attributes:

Experience with digital platform analytics (e.g., Google Analytics, Hotjar).
Familiarity with UX research, human-centered design, or behavioral economics.
Multilingual proficiency is an advantage.
Passion for social impact, innovation, and continuous improvement.

What SayPro Offers:

A collaborative, mission-driven work environment
Opportunities for career growth and skills development
Access to cutting-edge research tools and digital systems
The chance to make a real difference through data and insights

Application Instructions:

Please submit your CV, a cover letter detailing your interest in the role, and (if applicable) a sample of a past research report or data analysis project to:
📧 [Insert HR email or application portal link]

SayPro Job Description – SayPro Employee/Research Officer