SayPro Satisfaction Research Guide
Objective:
Conduct and manage satisfaction research on SayPro services and products using the SayPro online platform.
🔹 Step 1: Define Research Goals
- Identify which SayPro services or products you are evaluating (e.g., training programs, customer support, research tools).
- Define key satisfaction metrics, such as:
- Overall satisfaction
- Ease of use
- Value for money
- Responsiveness of support
- Likelihood to recommend
🔹 Step 2: Develop Your Survey
Use the SayPro Survey Template or request one via the SayPro system.
Survey Components:
- Likert scale questions (e.g., 1 to 5)
- Open-ended feedback questions
- Demographic and usage data (optional but helpful)
📌 Tip: Use SayPro’s online survey builder to host and manage responses.
🔹 Step 3: Deploy Survey via SayPro Platform
- Log in to the SayPro Online Platform
- Navigate to the Survey Distribution Module
- Upload or create your survey
- Share via:
- SayPro learner dashboards
- Email campaigns
- Social media (if approved)
🔹 Step 4: Collect and Monitor Responses
- Track response rates in the dashboard
- Ensure a minimum response threshold for validity
- Follow up with reminder emails if needed
🔹 Step 5: Analyse Data
Use the SayPro platform’s analytics or export to Excel/SPSS.
Focus on:
- Trends and patterns
- Service gaps
- High satisfaction areas
- Suggestions for improvement
🔹 Step 6: Report and Submit
Use the SayPro Research Report Template to submit your findings.
Your report should include:
- Executive summary
- Graphs and tables
- Key findings
- Recommendations for SayPro service improvements
📤 Upload final report to the SayPro Archives via the platform for learner and partner access.
🔁 Ongoing Tasks
- Conduct satisfaction research quarterly
- Include findings in your monthly SCRR reports
- Participate in at least 1 peer review of another satisfaction study
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