SayPro Provide continuous feedback to the SayPro Product Research Office

Continuous Feedback Loop to SayPro Product Research Office (PRO)

SayPro Goal:

Ensure real-time, high-quality feedback reaches the PRO to guide product innovation, service design, and strategic decisions.

---

SayPro 4-Part Continuous Feedback System

1. SayPro Capture Feedback at All Key Touchpoints

Set up automatic and manual feedback capture points across SayPro’s ecosystem:

a) Learner Journey

• End-of-module surveys (GPT-assisted)
• Chatbot check-ins (“How is this module going?”)
• Weekly feedback pulse prompts

b) Staff Experience

• Monthly staff reflection forms
• Slack/Teams integration: “Send Feedback to PRO” button
• Feedback via support ticket tagging

c) System Feedback

• Usage analytics (drop-off points, common errors)
• Sentiment analysis of support queries
• GPT to scan and extract themes from chat transcripts

---

2. SayPro Analyze & Summarize Feedback with GPT

Use GPT to:

• Cluster and summarize themes
• Prioritize issues by impact/frequency
• Detect trends over time

Prompt Example:

“Summarize the top three recurring user experience issues in the last month’s learner feedback and suggest root causes.”

---

3. SayPro Deliver Feedback to the PRO in Digestible Formats

Provide clear, actionable insights regularly:

• Weekly Insight Reports
  → GPT-generated executive summaries, charts, top themes, user quotes
  → Sent automatically to the PRO
• Live Feedback Dashboard
  → Display real-time feedback clusters using GPT + visualization tools (Airtable, Power BI, Notion)
• Urgent Flags System
  → Tag high-priority issues for real-time notification to relevant PRO team members

---

4.SayPro Close the Loop with Stakeholders

Ensure feedback results in visible action:

• PRO updates internal tracker (“What’s being done about this?”)
• Share “You Said, We Did” updates monthly to staff and learners
• Allow feedback contributors to opt-in for updates on their suggestions

---

SayPro Optional Add-ons

• Feedback Assistant Bot (GPT-powered)
  → Allows staff/learners to submit structured feedback via guided prompts
• Feedback-to-Innovation Workflow
  → Feedback → GPT Analysis → Ideation → Test → Report Back

---

SayPro Outcome

SayPro PRO receives:

• Timely, structured, and prioritized feedback
• Clear insights that fuel data-driven product improvements
• Stronger engagement from learners and staff in SayPro’s evolution