✅ 1. Define Scope & Priority Areas
Audit key SayPro interfaces where user interaction is highest or most critical:
| Platform | Priority Pages |
|---|---|
| SayPro Courses | Course discovery, enrollment flow, dashboard |
| SayPro Fundraise | Project submission, donor checkout |
| SayPro Jobs | Job search, application process |
| SayPro Classified | Post ad, category filter, messaging |
| SayPro App | Home, notifications, multi-service navigation |
🧪 2. Conduct Heuristic Evaluation
Evaluate UI elements using Jakob Nielsen’s 10 Usability Heuristics:
| Heuristic | Sample Finding (SayPro) | Fix Recommendation |
|---|---|---|
| Visibility of system status | No confirmation after submitting job app | Add success toast with tracking link |
| Match between system & real world | Fundraising form uses unclear field labels | Use common terms like “Project Goal” instead of “Impact Objective” |
| User control & freedom | No back button during multi-step course signup | Add navigation & cancel buttons |
| Consistency & standards | Buttons styled inconsistently across platforms | Adopt a universal button style guide |
| Help & documentation | Lack of tooltips or form guides | Add contextual tooltips & help icons |
👁️ 3. Analyze User Flows & Identify Friction
Map flows for typical SayPro tasks and flag usability blockers.
Example Flow: Course Enrollment (Web)
- Homepage → 2. Course filter → 3. Course detail → 4. Enroll form → 5. Confirmation
🔻 Friction Points:
- Filters reset after page reload
- No “save course for later” feature
- Long scrolling on mobile
🛠 Suggested Fixes:
- Persistent filter states
- Wishlist or bookmark button
- Collapsible sections for mobile
🔍 4. Evaluate Accessibility & Inclusivity (WCAG)
Check SayPro’s compliance with Web Content Accessibility Guidelines:
| Area | Issue | Fix |
|---|---|---|
| Color contrast | Text over images unreadable | Use contrast checker, add overlays |
| Keyboard navigation | Tab order broken in Fundraising form | Fix tab index |
| Screen readers | Missing ARIA labels on buttons | Add proper semantic tags & roles |
Use tools: WAVE, Lighthouse, axe DevTools
📱 5. Assess Mobile Usability
Test SayPro platforms across mobile devices:
| Issue | Impact | Fix |
|---|---|---|
| Tap targets too small | High mis-tap rate | Minimum 48x48px tap areas |
| Slow page load | Bounce on 3G users | Optimize images, lazy-load |
| Navigation menu too deep | Poor discoverability | Use bottom navbar or expandable mega menu |
🔧 6. Gather User Feedback (Optional Input)
Use:
- Surveys post-interaction
- Session recordings (e.g., Hotjar)
- Heatmaps to track scroll/click behavior
- Support tickets as usability indicators
📋 7. Deliver Audit Report with Scorecard
Rate each area on a scale of 1–5 and recommend fixes:
| Area | Score (/5) | Priority | Fix Summary |
|---|---|---|---|
| Course Enrollment | 3 | High | Improve filters, add progress bar |
| Donor Checkout | 2 | High | Simplify form, improve mobile view |
| App Navigation | 4 | Medium | Add icon labels, group services logically |
| Accessibility | 2 | High | Fix contrast, improve ARIA use |
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