SayPro Monthly Feedback Compilation Template
Month: ____________________
Year: _____________________
Compiled by: ___________________________
Department/Team: _______________________
1. Executive Summary
Brief overview of the month’s feedback highlights, key insights, and main action points.
2. Feedback Sources
Source Type | Number of Responses | Date(s) Collected | Key Topics Covered | Notes |
---|---|---|---|---|
Training Sessions | ||||
Product Testing | ||||
Focus Groups | ||||
Surveys | ||||
Customer Support | ||||
Other (Specify) |
3. Summary of Feedback by Category
3.1 User Experience
- Positive feedback:
- Areas for improvement:
3.2 Content & Training Quality
- Positive feedback:
- Areas for improvement:
3.3 Product Features & Functionality
- Positive feedback:
- Areas for improvement:
3.4 Customer Support & Communication
- Positive feedback:
- Areas for improvement:
4. Key Metrics & Data
Metric | This Month | Previous Month | Change (%) | Target/Goal | Notes |
---|---|---|---|---|---|
Customer Satisfaction Score | |||||
Net Promoter Score (NPS) | |||||
Training Completion Rate | |||||
Average Feedback Response Rate | |||||
Support Ticket Resolution Time | |||||
Product Feature Usage Rate |
5. Notable Quotes & Testimonials
- “________________________________________________________________” – Participant Name / Role
- “________________________________________________________________” – Participant Name / Role
- “________________________________________________________________” – Participant Name / Role
6. Action Items & Recommendations
Issue / Feedback Area | Recommended Action | Responsible Person/Team | Deadline | Status |
---|---|---|---|---|
7. Additional Comments or Notes
Report Prepared By: ________________________
Date: ________________________
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