SayPro Benchmark Data: Previous quarter reports from SayPro Research

✅ SayPro Benchmark Data Summary – Previous Quarter (Q4: October–December)

1. Overall Service Performance

• Total Users Served: 8,420
• Overall Satisfaction Score (CSAT): 82%
• Net Promoter Score (NPS): +38
• Customer Effort Score (CES): 3.6 / 5

2. Service Line Breakdown

Service Line	Users Served	CSAT Score	NPS	CES
Digital Skills Training	3,100	84%	+41	3.8
Career Support Services	2,500	79%	+35	3.4
Entrepreneurship Support	1,420	81%	+37	3.5
Youth Empowerment Labs	1,400	83%	+39	3.7

3. Top Performing Channels

• Website Live Chat (avg. satisfaction): 88%
• Email Support (response rate within 24h): 91%
• In-platform Feedback Tool (response volume): 2,215 responses

4. Identified Strengths

• Fast response time in live chat
• Positive feedback on course structure and digital content
• High engagement during youth labs

5. Key Improvement Areas

• Delays in follow-up for career mentorship requests
• Need for more multilingual support options
• Lower satisfaction in mobile platform usability

6. Benchmarked Against Targets

Metric	Target	Actual	Status
Minimum Avg. CSAT Score	80%	82%	✅ Achieved
Response Rate (Users)	2,000 total	8,420	✅ Exceeded
Per Service Line Responses	500/service	All ≥500	✅ Met

7. Recommendations

• Enhance mobile experience and interface accessibility
• Improve automated follow-up systems
• Expand local language content in high-demand regions