SayPro Key Metrics: NPS (Net Promoter Score), CES (Customer Effort Score), CSAT (Customer Satisfaction Score)

SayPro Key Metrics:

• NPS (Net Promoter Score): Measures customer loyalty by asking how likely customers are to recommend SayPro to others. Scores range from -100 to +100.
• CES (Customer Effort Score): Measures how much effort customers feel they have to put in to get their issues resolved or goals achieved with SayPro services. Typically rated on a scale like 1 (very low effort) to 5 (very high effort).
• CSAT (Customer Satisfaction Score): Measures customer satisfaction with SayPro’s products or services, often using a simple scale (e.g., 1 to 5 or 1 to 10), where higher is better.