SayPro Draft solution frameworks and response templates for SayPro agents

SAYPRO DRAFT SOLUTION FRAMEWORKS

1. General Inquiry Handling Framework

• Step 1: Acknowledge the inquiry.
• Step 2: Identify the nature of the query (support, complaint, feedback, request).
• Step 3: Confirm receipt and provide an expected resolution time.
• Step 4: Respond with a clear, actionable answer or route to next steps.
• Step 5: Offer follow-up support.

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2. Support Ticket Resolution Framework

• Step 1: Confirm ticket number and issue reported.
• Step 2: Investigate the issue or escalate.
• Step 3: Provide status updates if delayed.
• Step 4: Deliver resolution and confirm with the user.
• Step 5: Close ticket with optional feedback request.

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3. Complaint Handling Framework

• Step 1: Acknowledge and empathize with the concern.
• Step 2: Gather key details (who, what, when, where, impact).
• Step 3: Escalate if needed to relevant department.
• Step 4: Provide resolution options or interim support.
• Step 5: Confirm closure and thank user for feedback.

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4. Product/Service Information Request Framework

• Step 1: Clarify the specific product/service being asked about.
• Step 2: Share concise and updated information.
• Step 3: Include relevant documents, links, or sign-up options.
• Step 4: Invite further questions.

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5. Follow-Up Framework

• Step 1: Reference original interaction.
• Step 2: Update status or confirm resolution.
• Step 3: Encourage feedback or new questions.
• Step 4: Close loop politely.

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📝 SAYPRO RESPONSE TEMPLATES

A. General Inquiry (Initial Response)

Hello [Name],

Thank you for reaching out to SayPro. We’ve received your message and will review it shortly. A member of our team will respond within [X] hours.

If your inquiry is urgent, please contact us directly at [phone/email].

Best regards,
SayPro Support Team

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B. Ticket Confirmation

Hello [Name],

Your support ticket (#123456) has been received. We are currently reviewing the details and will update you within [X] working hours.

Thank you for your patience.

Best,
SayPro Technical Support

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C. Complaint Acknowledgment

Dear [Name],

We’re truly sorry to hear about your experience. Thank you for bringing this to our attention.

Your feedback has been shared with the relevant team, and we’re currently investigating the issue. You can expect an update within [X time].

Thank you for helping us improve.

Warm regards,
SayPro Customer Care

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D. Information Request Response

Hello [Name],

Thank you for your interest in [Product/Service].

Here are the key details you requested:

• What it includes: [Brief detail]
• How to access/sign up: [Link or steps]
• Next steps: [Action for user]

Let us know if you need further information!

Regards,
SayPro Team

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E. Follow-Up After Resolution

Hi [Name],

Just checking in regarding your recent request (Ticket #123456). We believe your issue has been resolved, but we’d love to confirm everything is working well on your end.

Please reply to this message if you need anything further.

Thank you for choosing SayPro!

Best,
SayPro Support

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F. Social Media Response Template (Public)

Hi [Name], thanks for your message. Please DM us your email and contact number so we can assist you further with this issue.

— SayPro Support 💬