✅ Weekly GPT-Driven Research Plan for SayPro Support Issues
1. Define Weekly Focus Areas
Each week, focus on a specific category of support issues. Example rotation:
- Week 1: User registration and login problems
- Week 2: Course enrollment and access issues
- Week 3: Certification, payments, and invoicing concerns
- Week 4: Technical glitches and platform bugs
- Week 5: Feedback on user experience and design
2. Collect Data from Support Channels
Gather support issues from:
- SayPro support tickets / help desk
- Feedback forms and surveys
- Social media comments and messages
- SayPro platform analytics (e.g. drop-off points or frequent help searches)
3. Use GPT to Analyze & Cluster Issues
Run GPT prompts to:
- Extract key complaints/questions
- Cluster similar issues using categories (e.g., “access”, “billing”, “usability”)
- Identify root causes or recurring patterns
- Suggest possible solutions or documentation updates
Prompt Example:
“Cluster the following user complaints into issue categories and highlight the most frequent concerns. Then suggest possible root causes and quick solutions.”
4. Summarize Key Findings Weekly
Create a simple report structure:
- Top 5 Reported Issues
- New or Emerging Problems
- GPT-Inferred Root Causes
- Recommended Fixes or Actions
- Suggested Help Article Updates
5. Upload and Share
- Share your report with the SayPro support team and development team
- Upload it to the SayPro SCRR-33 workspace
- Tag it clearly with the week and focus area (e.g.,
Support-Research-W24-LoginIssues)
6. Track Progress Over Time
- Maintain a weekly issue tracker
- Mark recurring vs resolved issues
- Use GPT to spot trends across weeks or months
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