SayPro Develop support templates and feedback forms through the SayPro platform

✅ 1. Identify Use Cases for Templates and Forms

Break down what the platform needs:

Support Templates for:

• Technical support requests
• Course or content access issues
• Payment or account-related queries
• General inquiries

Feedback Forms for:

• Course/module evaluations
• Instructor feedback
• Platform usability feedback
• Post-support service feedback

---

✅ 2. Core Components of Templates & Forms

🧾 Support Template Structure:

yamlCopy codeSubject: [Support Request Category] – [Brief Description]
Name:
Email:
User ID (if applicable):
Issue Type (dropdown):
  - Technical
  - Content Access
  - Billing
  - Other

Describe your issue: [Textbox]
Preferred contact method: [Dropdown – Email/Phone/WhatsApp]
Urgency level: [Low / Medium / High]
Attachment upload: [Optional file upload]

📋 Feedback Form Structure (General Template):

lessCopy codeName (Optional):
Email (Optional):
Date of experience:
Which service/product did you use?
Rate your experience (1–5): [Scale]
What did you like most? [Textbox]
What could be improved? [Textbox]
Would you recommend SayPro to others? [Yes/No]
Any other comments or suggestions? [Textbox]

---

✅ 3. Create Forms on the SayPro Platform

Use the SayPro platform’s internal form builder or integrated tools (e.g., Typeform, Google Forms, Microsoft Forms) if native capabilities are limited. Make sure:

• Forms are mobile-responsive
• Auto-responses are enabled for support queries
• Data from forms routes to the right SayPro departments

---

✅ 4. Organize Forms in the Platform UI

• Support Center: Include “Submit a Request” with dynamic support templates
• Feedback Section: After each course or session, prompt users with a feedback form
• User Dashboard: Allow users to view past queries and feedback they’ve submitted

---

✅ 5. Monitor & Improve

• Set up regular review cycles (biweekly/monthly)
• Use responses to improve product/services
• Track common issues for future FAQs or improvements

---

🚀 Ready-to-Use Template Titles

Here are some you can name and save in the system:

• “SayPro General Support Request”
• “SayPro Course Feedback Form”
• “SayPro Instructor Evaluation”
• “SayPro Service Satisfaction Survey”