Step 1: Gather Facility Information
- Identify 20 healthcare facilities (virtual clinics, telemedicine platforms, hospitals, clinics, community health centers, etc.)
- Ensure a mix of virtual and physical facilities for balanced insights
Step 2: Prepare SayPro’s Audit Form
- Get the latest version of SayPro’s audit form ready (digital or print)
- Review the form categories (e.g., facility info, services offered, staff qualifications, patient care standards, technology used, compliance, etc.)
Step 3: Data Collection
- For physical facilities:
- Visit or call the facility to fill out the audit form
- Observe key areas (cleanliness, equipment, staff behavior, signage)
- For virtual facilities:
- Use the platform (app or website) to audit service accessibility, usability, digital security, responsiveness, etc.
- Contact support or staff if necessary
Step 4: Documentation
- Record responses clearly on the audit form
- Include photos/screenshots if possible (with permission)
- Note any challenges or gaps encountered
Step 5: Data Review and Summary
- Review all completed forms for accuracy and completeness
- Summarize findings per facility
- Highlight trends, strengths, and areas for improvement
Sample Audit Form Sections (customize based on SayPro’s form):
Section | Example Items |
---|---|
Facility Information | Name, Location, Type (virtual/physical), Contact info |
Services Offered | Types of healthcare services, specialties |
Staffing | Number of staff, qualifications, training |
Patient Care | Patient safety measures, wait times, patient feedback |
Technology & Infrastructure | Equipment quality, IT systems, telemedicine tools |
Compliance & Standards | Licenses, certifications, regulatory adherence |
Accessibility & Communication | Hours of operation, language support, online presence |
Overall Observations | Strengths, weaknesses, recommendations |
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